Privacy policy

Last updated 5 November 2026

TickPraise is operated by [BUSINESS NAME], ABN [ABN] ("we", "us"). This policy explains what personal information we handle when you use TickPraise at tickpraise.com.au, and how we handle it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The short version: appraisals you're working on stay on your device. When you finish one, we build the email and PDF, send it to the addresses you choose, and don't keep a copy.

Information we hold about you

• Your account: your email address, when you joined, and your trial or subscription status.
• Your settings: agency name, your name and phone, brand colour, logo, default recipient and changes you make to the question sheet.
• Usage counts: how many appraisals you've sent and notes you've converted each day, so we can apply fair-use limits.
• Technical logs: our hosting provider records standard request information such as IP address and time for security and troubleshooting.

Information about your vendors

Appraisals can include a vendor's name, phone, email and property address. You collect that information as part of your agency's business, and your agency remains responsible for it under its own privacy obligations.

• While you work, the appraisal is saved only in your browser on your device. We can't see it.
• When you tap Finish and email, the appraisal is sent to our servers, turned into an email and PDF, and delivered to the addresses you entered. We don't store the appraisal after it's sent.
• When you tap Convert on handwritten notes, that page's image is sent to our handwriting provider, turned into text and returned to you. We don't store the image.

Who we share information with

We use these service providers to run TickPraise. Account details are stored in Sydney. Some providers are based overseas, mainly in the United States, so information may be processed there.

• Vercel – hosts the website and runs our servers.
• Neon – stores account details, settings and usage counts, in Sydney.
• Resend – delivers sign-in codes and finished appraisals by email.
• Anthropic – reads handwriting when you tap Convert.

We don't sell personal information, and we don't use your appraisals or your vendors' details for marketing.

How we use your information

To sign you in, run your account, send what you ask us to send, apply your agency branding, prevent misuse, and contact you about your account. If you subscribe, we'll also use it for billing.

Keeping it secure

Connections to TickPraise are encrypted. Sign-in uses one-time codes, so we never store a password. Only you can change your settings or send from your account.

Access, correction and deletion

You can update your settings in the app at any time. To get a copy of the information we hold about you, correct it, or close your account and delete it, email hello@tickpraise.com.au.

Complaints

If you have a privacy concern, email us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy, we'll update the date at the top. For significant changes we'll let you know by email.